I like to make a note when I receive great customer service. There’s nothing better as a business owner than to receive compliments from a happy customer. I’ve become more aware of it and I try and send the love back when I have a good experience too. Lately that has been a lot.
Andrew Lynch @ Car Class
We purchased a new family car recently and opted to find an aftermarket paint protection pack. I had planned to do the procedure myself, but after finding Andrew’s website, I immediately phoned him. Within the same week, he was out on a Saturday morning, we had a good chat for half an hour, then he set to work. 2 hours, $300 one amazingly smooth vehicle, and a further chat about our business later, he was on his way. It was an all round great experience, great service and I obviously would be recommending him for any further work. I couldn’t imagine finding anyone to do a more professional job, and it’s now proven successful for Andrew as he will no doubt get more referrals.
Teneke Knight @ Fitquip
Teneke helped with the online purchase of a new piece of exercise equipment. Within a week we had made a purchase decision online, interacted with Teneke to fulfill the order and organise payment. At every step of the way she informed us fully what was happening, and as such I wrote to the head of Fitquip to elaborate on the customer service at their organisation. The equipment arrived today and is just what I was hoping for.
After our old dishwasher decided to end its life in a cloud of black smoke, I decided to head online once more to find a replacement. I’m not really interested in driving around from store to store trying to find something that is being sold to me, so was happy to look here instead. After finding a mid-range Fisher & Paykel model at 35% off I went ahead and ordered it.
Not reading the availability section, I just assumed it would be delivered on the day I requested. After finding out I had made a mistake, I called them and they let me know it would be there the next business day, but for my inconvenience they would refund the delivery fee. I made a mistake, yet they compensated me for it.
A slight mishap laid to rest, even though they had no obligation to do so. In turn they get a positive recommendation from me, and I’ll be looking there next time I need to purchase appliances.
It seems good customer service is still something to be valued.
